FAQs
General & Sign Up, Account Management
Is Roadclub available for iOS and Android?
Yes! It’s available for both iOS and Android. Download the app on the App Store or Google Play
Is Roadclub free?
Yes, Roadclub is 100% free with no ads and no in-app purchases.
Roadclub is built by Cambridge Mobile Telematics, a company based in Cambridge, MA on a mission to make the world’s roads and drivers safer. Because we primarily sell our tech to big companies, we can offer Roadclub to the public for free.
What countries is Roadclub available in?
Roadclub is currently available in the United States.
Does the app use my phone data?
Yes, the app uses some phone data to process and score your trip results. The app uploads about 400-500 kilobytes per hour of driving.
How does the app know whether I’m a driver or passenger?
Roadclub uses your phone's sensors to determine this along with contextual signals, the app is able to determine whether you were a driver or passenger.
How do I set or reset my password?
Roadclub emails you a 4-digit, randomly generated number instead of needing you to create and remember a password.
Rewards / How it Works
How do I earn rewards?
You can earn rewards each week by having a minimum driving score of 90 and driving at least 30 miles per week.
How does my driving behavior impact my rewards?
Roadclub uses your phone's sensors to track your driving behaviors such as braking, speeding and how often you’re using your phone while driving. Roadclub calculates your score (out of 100) over the trips you took each week based on how many times you were speeding, hard braking or how long you were using your phone for. A score of 90 or higher earns you a reward.
How do I redeem my rewards balance?
Withdraw your rewards by following the steps below.
1. From the home screen, tap the rewards card balance or tap on the Rewards tab in the bottom navigation.
2. Select the amount and how you’d like to withdraw your rewards.
3. Double check the amount and type of reward.
4. Tap Redeem and check your email address.
What kind of rewards can I earn?
Roadclub users can cash in their rewards for their choice of over 25 different types of gift cards or Visa prepaid cards.
How long does it take to receive my redeemed reward?
Roadclub users can cash in their rewards for their choice of over 25 different types of gift cards or Visa prepaid cards.
Data & Privacy
So, about Privacy. What are you doing with this data?
We take privacy very, very seriously. We DO NOT sell or share your personal information with 3rd parties. Period.
How do I delete my account?
If you'd like to delete your Roadclub account, please send a request to support@roadclub.com. You may also make a request directly in the app by navigating to the More tab, selecting Account and then tapping on “Request Account Deletion”. Accounts are deleted within 24 hours of receiving the request.
Can I still access my rewards balance if my account is deleted?
No, once your account is deleted, any remaining rewards balance is forfeited. You can still access any rewards that you’ve redeemed.